Refund policy

Returns & Exchanges

We want you to be completely satisfied with your VXS purchase. If something isn't right, we're here to help.

 


Return Window

You have 30 days from the date of delivery to return an item for a refund or exchange.



🔁 How to Start a Return

1. Go to the returns zone at: 
www.vxsgymwear.com/pages/returns-zone

 

2. We’ll reply with return instructions and the return address.

 

  • This only excludes underwear [which cannot be returned for hygiene reasons]
  • Gift cards are exempt from being returned


Conditions for Returns

-Items must be unused, unwashed, and in original condition

-Tags and packaging must be intact

-Return must be requested within 30 days of delivery



Faulty or Incorrect Items

If your item is faulty, damaged or incorrect, VXS will cover the return shipping.

-Send us a photo and description of the issue

-Once approved, we’ll send you a free return label

-You can choose a replacement or a full refund



No-Fault Returns (Change of Mind, Size, etc.)

If you're returning an item that is not faulty:

-Return shipping is your responsibility

-We recommend using a tracked postal service

-Original shipping fees (if any) are non-refundable



Refunds

-Refunds are issued to your original payment method

-Please allow 5–10 business days after we receive your return

-You'll receive an email confirmation once your refund is processed



Return Address

We'll provide the correct return address once your return is approved.
Please do not send items back without contacting us first.



❓ Questions?

We're here to help!
📧 team [@] vxsgymwear . com