Customs & Import

January 28, 2021

EU -

*BREXIT UPDATE* We have now partnered up with Fedex to offer DDP delivery to our European customers, meaning no more import fees or tax for those of you ordering from within the EU. Take a look here for more info.

USA - All orders above $800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department. If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

Australia – All orders above AUS $1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information

 

As all orders are shipped directly from our HQ in the UK, in some instances you may be liable to customs fees. Customs fees will be charged upon the package reaching the destination country. 

 

You as the customer, are sometimes liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.

The total of your order as displayed on the checkout does not always include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.


Refusing to Pay Customs

If you choose to refuse the customs fee and the parcel is returned back to VXS, a shipping & handling fee will be deducted from your refund.


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