Help Center

Terms & Frequently Asked Questions

Ordering

What payment methods do you accept?

Why does my credit/debit card keep failing?

When are you getting a re-stock/new releases?

Do I have to pay VAT/Duties if I am outside of the UK?

Shipping

How Long Does Delivery Take?

Can I track my delivery?

How do I track my delivery?

Returns

Do you accept returns?

How do I return an item to exchange?

Team VXS

How do I join the VXS team and become an ambassador?

Klarna

Klarna Terms and Conditions