Help Center

Terms & Frequently Asked Questions


What payment methods do you accept?

Why does my credit/debit card keep failing?

When are you getting a re-stock/new releases?

Do I have to pay VAT/Duties if I am outside of the UK?


How Long Does Delivery Take?

Can I track my delivery?

How do I track my delivery?


Do you accept returns?

How do I return an item to exchange?

Team VXS

How do I join the VXS team and become an ambassador?