Help Center

We accept most major Debit and Credit cards along with Paypal, Apple Pay, Amazon Pay and Google Pay.

The most common cause of a payment failing is that the information entered doesn't exactly match what is registered for the card. We use anti-fraud measures which means all the information entered must match the information your card is registered to, such as your address and name.

Please contact us using the contact form below if you are having any problems with your payment and would like assistance.

To be kept up-to-date with all the latest updates and releases we recommend signing upto the newsletter by entering you email address at the bottom left of our website.

If you have any specific queries, please feel free to contact us using the form below and we'll get back to you as soon as possible!

For Orders in the EU: We are fully IOSS registered, meaning we collect the tax at checkout and pay in on your behalf. This means there are no additional tax charges on delivery for those in the EU.

NORWAY : We are also registered with the VOEC scheme, meaning we collect and pay tax upon order, so there will be no additional charges on delivery.

USA & Australia : Typically orders are under the taxable threshold to the USA and Australia, so there will be no additional tax charges on delivery. This is liable to change, so be sure to double-check your countries rules to confirm.

REST OF THE WORLD : As all orders are shipped directly from our HQ in the UK, in some cases there may be additional customs and tax charges for countries outside of the UK, EU, Australia and the USA. 

Whilst we do our best to ensure seamless trade where we can, outside of these countries VXS has no control over customs and import tax and we can't tell you exactly how much you will be charged as this varies widely depending on the country you are situated in.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

Refusing to Pay Customs

If you choose to refuse the customs fee and the parcel is returned back to VXS, a shipping & handling fee will be deducted from your refund.

Please see our blog post here for more info:

https://vxsgymwear.co.uk/blogs/vxs/customs-import

All orders are dispatched as soon as possible via Royal Mail, the typical delivery times are as follows:

UK - First Class:1 Working Day  Second Class:2-3 Working Days

Europe - 3-5 Working Days

USA/Canada - 5-7 Working Days

Rest of the World - 5-7 Working Days

Due to the current situation, there may be some slight delays above these estimated times. Please accept our apologies for any delays at this time, whilst we will be ensuring all packages are dispatched as soon as possible to minimise any possible delay.

You can track your package at any time by following the link provided in your order dispatch email/sms. If you didn't receive a tracking email, contact us and we will be happy to assist.

We offer a variety of different delivery options, as outlined below.

DHL Express Deliver :y Offers full tracking, and worldwide delivery in 2-3 days.

Standard Delivery : Does not offer tracking.

Tracked / Recorded : Offers full tracking information so you can track your delivery at every stage.

Standard (untracked) : Does not offer full tracking, but offers a slower and more economical service for our international customers.

We are happy to exchange any order as long as items are in the same condition they are sent in. You have 14 days from receipt of your package to return to us, and all products must be returned in the same condition they are received. Ie. With tags and packaging and haven't been worn for an extended period of time.

Please visit our returns center at the link below to easily register your return with us:

https://vxsgymwear.co.uk/a/returns

Returns can be sent to:

VXS Gym Wear

6 Faraday Close, Oakwood Ind. Estate

Essex, CO15 4TR

UNITED KINGDOM

If you would like to exchange an item you have bought, you can simply go through the Returns Portal here: https://vxsgymwear.co.uk/a/returns

Please ensure you include a note including your order number, and what you would like in exchange. We'll then get your replacments sent out to you as soon as possible after we receive your returns.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

·  Pay in 3

·  Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.